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Job Ref:

Job Title:

Gross from 57,537 TL/annum

Vacancy type:



Embassy of Canada in Ankara

Closing date for applications:
06-07-2016 At midnight UTC+1 / GMT+1

Summary of position:
Under the supervision of the Management and Consular Services Officer, operates the central telephone switchboard serving all programs of the Canadian Embassy, Ankara and Consulate General, Istanbul; provides general information to visitors on the Consular program and directs specific queries to relevant programs within each mission; answers general enquiries on Canada in English, French and Turkish; directs outgoing mail for the Mission; performs other duties as required.

Essential qualifications:
Applicants must clearly demonstrate on their application that they meet all of the essential qualifications.

• A minimum of a Bachelor’s degree from a recognized university.

• Fluency in French, oral;
• Fluency in English, both written and oral;
• Fluency in Turkish, both written and oral.


• A minimum of 1 year of recent* experience working in an office environment

*Recent Experience is referred to as within the last 5 years.

Rated qualifications
Candidates will be evaluated, and must demonstrate through the selection process, that they meet the following competencies and personal suitability traits:


• Knowledge of Canada;
• Knowledge of general office procedures and practices.

• Effective interactive communication in English, French and Turkish;
• Ability to plan, prioritize and organize work flow;
• Ability to establish effective interpersonal relationships with colleagues and supervisors;
• Ability to provide administrative support services;
• Ability to work with difficult clients.

• Adaptability and flexibility;
• Client focus;
• Judgement;
• Strong ethics, integrity and discretion.

Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications:


• Fluency in French (written)


• A minimum of 2 years of recent* experience with providing client service to the general public
• Experience working with a telephone switchboard system.
• Experience working with office software such as Word, Outlook, PowerPoint and Excel.
• Experience working in an Embassy, Consulate or Multi-National Company

* Recent Experience is referred to as within the last 5 years.

If candidates meet the factors listed in the asset qualifications they must also clearly demonstrate how they meet these factors in their covering letter.

Organizational Needs:

Operational Requirements:
• Ability to work overtime.
• Annual leave may be restricted due to operational needs
• Requirement to undergo training and obtain (and maintain) security clearances
• As a member of the Canadian diplomatic presence abroad, required to adhere to Canada's Code on Values & Ethics.
• Hours of Work: 37.5 hours per week, 5 days a week

Condition(s) of Employment:
• Able to obtain and maintain a Government of Canada Reliability Status Clearance (RS). Please note that RS must be maintained throughout your employment at the Embassy, as failure to do so may result in dismissal.

Area of selection:
Open to external applicants currently living, and eligible to legally work in Turkey at the time of application, including individuals currently occupying an indeterminate or term position in the Mission, also emergency employees and spouses of Canada-based staff who meet all of the essential qualifications and whose applications are received by the closing date. The Canadian Government is an equal opportunities employer. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other factor. PLEASE NOTE: THE EMBASSY OF CANADA DOES NOT DIRECTLY OR INDIRECTLY SPONSOR WORK PERMIT.

Important Notes:
• Candidates are entitled to participate in the appointment process in the official language of their choice. They are asked to indicate their preferred official language in their application (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Candidates selected at the screening stage will be invited for further assessment. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• If candidates need any special assistance in terms of attending interviews or participating in the interview process then please let us know whilst making the application.
• The Embassy of Canada in Ankara does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• The results of this competition may also be used to establish an eligibility list of staff for similar openings at the Embassy of Canada in Ankara which might arise in the 12 months following the completion of this competition.
• If you have any questions at any stage of the process please send an email to

How to apply

• Please click on the link and complete the online application form. Candidates are also required to upload a CV and a covering letter. Applications which do not include all of the requested documents or information will be rejected.
• Candidates must demonstrate concisely in their cover letter how they meet the essential and asset qualifications.

Sorry, this vacancy is closed.

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