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Job Ref:

Job Title:
Protocol Coordinator - Canadian Defence Liaison Staff Washington

$57,827 USD, plus benefits

Vacancy type:

Term Details:
This staffing process may be used to create an eligibility list of qualified candidates for this position and similar positions with various tenures, including indeterminate, term, assignment/ transfer, and acting opportunities at the Embassy



Embassy of Canada, Washington, D.C.

Closing date for applications:
08-05-2018 at 23:59 UTC/GMT

Summary of position:
The Embassy of Canada, Washington, D.C. is seeking to hire a Protocol Coordinator who will be a subject matter expert on passports, visas and associated benefits for members of the Canadian Armed Forces (CAF) and Department of Defence (DND) employees, as well as their families, posted to the United States.

Under the general supervision of the Deputy Commanding Officer (DCO), the Protocol Coordinator ensures proper processing of protocol documents (passports, visas, accreditation, employment documents) for all Canadian Armed Forces (CAF) Personnel and Department of Defence (DND) employees, as well as their families, posted to the United States. The Protocol Coordinator is the subject matter expert on passport, visa, State Department accreditation, work authorization, tax exemption, driver services and other protocol related matters to all CAF personnel and their families posted to the U.S. The Protocol Coordinator requires a comprehensive knowledge of the Vienna Convention, NATO SOFA and other Department of State/OFM regulations, policies and procedures. The Protocol Coordinator acts as a critical conduit for CDLS(W) by developing strong relationships with stakeholders within both the U.S. and Canadian government. Additionally, the Protocol Coordinator develops and manages electronic information systems for data base and statistical purposes and provides other assistance as required.

Essential qualifications:
English (The ability to work in French would be an asset.)
Bachelor’s Degree from an accredited college or university; or an acceptable combination of education, training, and work experience related to the duties required by the position.
• Minimum of three (3) years of experience in office administration in a complex corporate, Government, embassy or intergovernmental organisation environment;
• Experience providing excellent client service regarding issues that are of a highly sensitive, personal, and confidential nature;
• Experience in stakeholder development and management, especially with different cultures and bureaucracies;
• Experience with research, analysis, drafting reports, and making recommendations in the form of both oral and written briefs to management; and
• Experience with Microsoft applications, e.g., Word, Excel, Outlook, and with data administration/information systems.

Asset Qualifications:
• Prior work experience within a military or diplomatic environment;
• Familiarity with DND documentation, the OUTCAN program and the general functions of the Canadian Armed Forces in the United States;
• Experience or knowledge of the U.S. immigration process
• Experience using a MS Access database and the E-Gov application software; and
• The ability to work in French would be an asset.

Organizational Needs:

Operational Requirements:
Candidates who meet the Education and Experience requirements will be assessed on the following qualifications. The assessment may be a written test, an interview, an in-basket exercise, a skills test, or any combination of these methods.
• Knowledge of general administrative principles and best practices, including but not limited to filing, office organizational procedures, business processes, generally accepted meeting, email, and telephone etiquette , etc.;
• Basic knowledge around passports, visas and other US government documents such as employment documents and social security numbers;
• Basic knowledge of the NATO Status of Forces Agreement;
• Basic knowledge of the U.S. and Canadian government structures;
• Basic knowledge of the Vienna Convention on Diplomatic Relations; and
• Knowledge of the roles of the Department of National Defence (DND).
• Communicate effectively in English, both orally and in writing, using a clear and well organized structure;
• Handle sensitive and confidential information with diplomacy, discretion and within the parameters of a need-to know basis;
• Analyse and prepare routine and complex office and protocol information and correspondence, demonstrating excellent attention to detail, in order to make recommendations;
• Manage multiple competing demands, organize time, and work effectively to meet deadlines; and
• Work with MS Office Suite software, e.g., Word, Excel, Outlook, demonstrating strong IT skills.
Personal Suitability:
• Problem solving and research skills;
• Effective interpersonal skills;
• Good judgment and sensitivity to issues;
• Initiative;
• Collegial/ team player;
• Highly organized and detail-oriented; and
• Integrity.

Condition(s) of Employment:
• Eligibility for a Government of Canada Reliability Status which includes a criminal and credit background check; and
• Independent work authorization in the United States and status in accordance with U.S. protocol directives for foreign missions (A or G visa holder, a U.S. Citizen, or Permanent Resident).
NB - persons with NATO-2 visas will not be able to occupy this position

Area of selection:
• Persons living in the greater Washington Metropolitan area. • Employees of the Embassy of Canada in Washington, D.C. • Employees of any Canadian Mission in the United States. Relocation will not be paid in any circumstance. • Spouses and dependents of Canada-based staff at the Embassy of Canada in Washington, D.C.

Important Notes:
Selection procedure:
The staffing process will consist of a review of all applications to ensure that applicants meet the essential requirements. Please note that failure to meet any of the Essential Requirements eliminates candidates from further consideration in the competition. Only those applicants who meet these will be contacted by the Human Resources Section for an interview or other form of assessment of the Rated Requirements.
The assessment may include an interview, a written test, and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities, and personal suitability for the position.
The Embassy offers a competitive salary, generous leave and a strong benefits package to include medical, dental, long term and short term disability, and a retirement savings plan to name a few.
The Embassy is committed to conducting inclusive, barrier-free selection processes.

Method of application:

See below.

Hours of work:
Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week. The incumbent will be required to work flexible hours, including evenings and weekends on an as-needed basis. The incumbent may be required to work hours in excess of 37.5 hours some weeks.

For more information about this position please open the following documents:

Sorry, this vacancy is closed.

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