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Job Ref:

Job Title:
Program Assistant - Canada Border Services Agency (CBSA)

$59, 043 USD, plus benefits

Vacancy type:

Term Details:
This staffing process may be used to create an eligibility list of qualified candidates for this position and similar positions with various tenures, including indeterminate, term, assignment/ transfer, and acting opportunities at the Embassy



Embassy of Canada, Washington, D.C.

Closing date for applications:
07-09-2018 at 23:59 UTC+1 / GMT+1

Summary of position:
Under direct supervision of the Minister Counsellor, the incumbent primarily provides operational and administrative support to the Canada Border Service Agency (CBSA) Minister Counsellor whose area of responsibility includes the United States of America, Caribbean, Central and South America. The Program Assistant exercises a considerable level of initiative and discretion to ensure the efficient and effective achievement of program objectives and must be comfortable working independently given the frequent travel obligations of the Minister Counsellor.
The Program Assistant performs a wide range of duties and must act on behalf of the Program as appropriate: he/she analyses critical elements of all intelligence received from maintenance of a comprehensive CBSA databases, prepares correspondence and reports on CBSA matters, attends to a wide range of other operational/ management matters, and performs a variety of diverse duties as required by the Liaison Office. All communications involving ongoing operations must conform strictly to the established guidelines and protocols of the CBSA and Canadian Law, while at the same time adhering to the sensitivities, customs and laws of the countries of accreditation.
The assistance provided by this office ranges in complexity from routine requests or establishing a contact in a high priority file to participation in VIP visits as they occur.

Essential qualifications:
Candidates must demonstrate clearly how they meet the Education and Experience requirements listed below:

English (The ability to work in French would be an asset.)

A degree from an accredited university or college; or an acceptable combination of relevant experience, education and training.

• A minimum of two (2) years of experience in an automated office environment;
• A minimum of one (1) year of experience in administrative support, client service, and interaction with the public;
• A minimum of one year of experience preparing well written and accurate correspondence, as well as managing information and databases; and
• Experience with Microsoft Office suite, e.g., Word, Excel, Outlook.
• Experience in writing reports e.g. meeting report minutes, policy discussion recap.

Asset Qualifications:
The ability to work in French.

Organizational Needs:

Operational Requirements:
Candidates who meet the Education and Experience requirements will be assessed on the following qualifications. The assessment may be a written test, an interview, an in-basket exercise, a skills test, or any combination of these methods.

• Knowledge of general administrative and financial processes and procedures;
• Knowledge and proficiency in computer software, including Microsoft Office Suite; and
• Knowledge of the management of information and records, both electronically and in hard copy.
• Knowledge of the CBSA role and mandate.

• Communicate effectively in English, both orally and in writing;
• Listen attentively;
• Articulate office policies and procedures accurately and succinctly;
• Engage clients politely, patiently, and with compassion and respect;
• Display empathy while maintaining a professional distance;
• Plan, organize, and work productively and accurately under pressure; and
• Remain composed when dealing with unusual situations or difficult clients.

Personal Suitability:
• High degree of professional integrity, tact, reliability, and dependability;
• Strong interpersonal skills which facilitate effective interaction with colleagues; and
• Flexibility and adaptability to changing circumstances.

Condition(s) of Employment:
Condition of employment (must be met):
1. Eligibility for a Government of Canada Reliability Status which includes a criminal and credit background check; and
2. Independent work authorization in the United States and status in accordance with United States protocol directives for foreign missions.

Area of selection:
• Persons living in the greater Washington Metropolitan area. • Employees of the Embassy of Canada in Washington, D.C. • Employees of any Canadian Mission in the United States. Relocation will not be paid in any circumstance. • Spouses and dependents of Canada-based staff at the Embassy of Canada in Washington, D.C.

Important Notes:
Selection procedure:
The staffing process will consist of a review of all applications to ensure that applicants meet the essential requirements. Please note that failure to meet any of the Essential Requirements eliminates candidates from further consideration in the competition. Only those applicants who meet these will be contacted by the Human Resources Section for an interview or other form of assessment of the Rated Requirements.
The assessment may include an interview, a written test, and other tests that will consist of a series of questions designed to evaluate each applicant's knowledge, abilities, and personal suitability for the position.
The Embassy offers a competitive salary, generous leave and a strong benefits package to include medical, dental, long term and short term disability, and a retirement savings plan to name a few.
The Embassy is committed to conducting inclusive, barrier-free selection processes.

Method of application:

See below.

Hours of work:
Normal hours of work for this position are in accordance with the Terms and Conditions of Employment for Locally Engaged Staff (LES) in the United States of 37.5 hours per week. The incumbent will be required to work flexible hours, including evenings and weekends on an as-needed basis. The incumbent may be required to work hours in excess of 37.5 hours some weeks.

For more information about this position please open the following documents:

Sorry, this vacancy is closed.

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