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Job Ref:

Job Title:
Part-time Receptionist (40%)

€13,904.80 (0.4 FTE) per annum plus vacation bonus

Vacancy type:
Fixed term

Term Details:
This position is an LES (Locally Engaged Staff) position, subject to the Term and Conditions of Employment for LES at the Embassy of Canada to the Netherlands. Initial fixed-term contract of 12 months with possibility to extend or become indeterminate. The working schedule (40%) is two days per week (16 hours/week).



The Hague, the Netherlands

Closing date for applications:
05-04-2020 at 23:59 UTC+1 / GMT+1

Summary of position:
Under the general supervision of the Management and Consular Officer and supervision of the Consular Officer, operates the central telephone switchboard serving all programs of the mission; provides general information to visitors on the Consular, and other Programs; controls physical access to the Chancery and provides a front-line security system; and performs other duties.

Essential qualifications:
Essential qualifications:
Candidates will initially be screened against the essential qualifications relating to education, experience and language. It is insufficient to state that one simply meets the listed qualifications. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• MBO-4 or HAVO diploma or higher from a recognized post-secondary education institution

• Fluency in English (oral and written) – advance or native
• Working level of Dutch (oral and written) - intermediate
• Working level of French (oral and written) – intermediate

• Working experience* as a receptionist or as an administrative assistant providing services to external and/or internal clients in person, by telephone and electronically
• Data entry experience* on varied informatics supports and applications including Microsoft Word, Outlook and Excel

* Experience means at least two (2) years of work experience within the past five (5) years with a minimum of one (1) year of continuous experience in the same position.

Rated Requirements:
The rated requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge of Microsoft Office software including Excel
• Knowledge of the general use of Internet
• Knowledge of general office principles such as : use of a central telephone system, preparing correspondence for external or internal clients, monitoring general mailbox and courier services, monitoring an online booking system, and/or calendar and/or agenda, maintaining an effective filing system.
• Knowledge of Canada and the Netherlands

Abilities and Competencies:
• Adaptability and flexibility
• Attention to detail/thoroughness
• Autonomy and initiative
• Client focus
• Effective interactive communication – oral and written
• Interpersonal skills, tact and discretion
• Judgement including ability to prioritize and meet deadlines
• Organizational skills
• Professional integrity, values and ethics
• Team-work and co-operation

Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
• University degree in administration, social sciences or similar field
• Experience working on Passport, citizenship, immigration or consular matters
• Experience working at an Embassy or International Organization
• Experience working with the Government of Canada

Organizational Needs:
• The selected candidate must be available to start work no more than one (1) month following receipt of a job offer
• The selected candidate must be willing to work overtime and provide surge capacity during office hours, sometimes on short-notice, to replace his/her colleague receptionist or act as back-up for the consular assistant during annual leave, absences or emergencies

Operational Requirements:

Condition(s) of Employment:
• Right to work in the Netherlands at the time of submitting application
• Able to obtain and retain an enhanced reliability security clearance. The following documents will be required part of the security screening process for the successful candidate:

- VOG certificate
- Credit check
- Valid passport
- Certificate of Canadian Citizenship (if applicable)
- A recent passport photo (less than a year)
- Certificate(s) of employment and/or letter(s) of reference and references
- Legalized school certificates and/or diplomas (for non-Canadian diplomas)

• The selected candidate will be required to successfully complete the Passport Management Program for Foreign Operations Training with receiving a grade of 80% or more on the certification exam. The certification must be obtained within twelve (12) months of the hiring date. Failure to pass the certification exam within the prescribed period may prevent a subsequent term or indeterminate employment offer.

Area of selection:
Open to internal and external applicants who are legal residents or citizens of the Netherlands, who meet all of the essential requirements stated in this job offer, and whose applications are received by the closing date. Please note that the Embassy of Canada in the Netherlands does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to apply:
• Candidates are required to upload a cover letter and CV in English or French. Applications which do not include the requested documents or information in the CV or cover letter will be rejected. Any additional information must be included as part of these two attachments.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.

Important notes:
• Please do not use a tablet or mobile phone to submit your application, as mobile browsers are not supported by our online portal. Candidates should only apply using a laptop or desktop computer.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French. Candidates are entitled to participate in the appointment process in the Canadian official language of their choice and to indicate their preferred official language in their application.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an e-mail address that accepts e-mail from unknown users and regularly check their email, including spam folder.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• The Embassy of Canada to the Netherlands does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings at the Embassy of Canada to the Netherlands which might arise in the twelve (12) months following the completion of this recruitment process.

Sorry, this vacancy is closed.

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