Government of Canada

4018

Passport Examiner / Consular Assistant

Starting salary $27,470 US + benefits

Fixed term

Acting / Assignment or Specified Term Appointment until March 31, 2021, with the possibility of indeterminate depending on operational requirements. Position subject to the Terms and Conditions of Employment for Locally Engaged Staff in Lebanon.

Assistant

LE - 05

43 Jal el-Dib Highway, Beirut, Lebanon

08-06-2020 at 23:59 UTC/GMT

Under the general supervision of the Deputy Management and Consular Officer, the passport examiner / consular assistant provides information, advice and services to the local Canadian community; processes passport applications and citizenship documents for Canadians abroad; supports consular program delivery at the Mission; ensures information, advice and assistance is provided in a manner compliant with the policies and procedures of the Government of Canada; provides administrative and mail services for the consular section; and performs other duties as required. This is a high pressure client service delivery environment requiring interaction with the public every day.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their CV and cover letter how they meet each of these essential qualifications.

Education:

• A degree or diploma from a recognized university with a specialization in social sciences, administration, international relations or law, or other specialization relevant to the position or an acceptable combination of education and experience relevant to the position.

Language:

• Proficiency in English (read, write, and speak);
• Proficiency in French (read, write, and speak);
• Proficiency in Arabic (read, write, and speak).

Experience:

• Minimum of 2 years recent experience (in the last five years) working with the public in a client service environment;
• Minimum of 2 years recent experience (in the last five years) working in an office environment.


Rated Requirements

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

• Knowledge of general office procedures;
• Knowledge of Microsoft Office software packages (such as Outlook, Word and Excel);
• Knowledge of the consular mandate of Global Affairs Canada.

Ability / Competencies:

• Ability to interact with the public in a service-oriented environment;
• Ability to work under pressure;
• Ability to analyse and interpret information quickly;
• Teamwork;
• Adaptability;
• Initiative;
• Judgment.

Preference may be given to candidates who meet the asset qualifications. Candidates must clearly demonstrate in their cover letter and resume how they meet these qualifications, if any.

• Work experience in a high pressure client service environment (ex.: banks, hospitals, embassies, visa application centres, governmental offices, etc.)

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• Requirement to work directly with difficult and distressed clients;
• Availability and willingness to work overtime, periodic evenings or weekends as required;
• Ability to lift boxes up to 20 kg.

• The successful candidates must be able to legally work in Lebanon or at the Embassy of Canada in Beirut.
• Applicants must hold a valid working authorization covering the period of employment. The Canadian Government cannot sponsor a candidate to obtain work authorization documents.
• The appointment of the successful candidates will be subject to Medical Clearance and Reliability Check (RC).
• A “Reliability Status” is the minimum security requirement needed to obtain before starting a new position with the Embassy of Canada in Lebanon. The security clearance must be maintained throughout employment – failure to do so may result in dismissal.
• The successful candidate should have Government of Canada Passport certification and have completed the Passport Training for Foreign Operations exam (passing mark 80% - self-directed).

This vacancy is open to candidates who have the right to reside and work in Lebanon as well as to all employees of the Embassy of Canada in Beirut occupying an indeterminate or term position, including emergency employees, who meet all of the essential requirements stated below, and whose applications are received by the closing date. Please note that the Embassy of Canada to Lebanon does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

• Candidates are entitled to participate in the selection process in the official language of their choice. They are asked to indicate their preferred official language in their application (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Candidates selected at the screening stage will be invited for further assessment. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• Please note that the Embassy of Canada to Lebanon does not sponsor work permits directly or indirectly.
• The Embassy of Canada to Lebanon does not reimburse any travel costs to and from interviews / exams nor does it reimburse any relocation costs.
• If candidates need any special assistance in terms of attending exams or interviews then please let us know during the application process.
• The results of this selection process may also be used to establish an eligibility list of staff for similar openings at the Embassy of Canada to Lebanon, which might arise in the 12 months following the completion of this selection process.
• If you have any questions at any stage of the recruitment process, please send an email to: LES-E-Recruitment-BREU@international.gc.ca.


How to apply

• Please follow the link http://wfca-tpce.com/vacancyView.php?requirementId=4018& and complete the online form.
• Applicants must also upload their CV and a cover letter in English or French.
• Application files, which do not include all the requested documents or information, will be rejected.
• Applicants who cannot submit their application due to technical difficulties must report it to LES-E-Recruitment-BREU@international.gc.ca.