Government of Canada

4285

Consular Officer

105,382.00 USD plus benefits

Indeterminate

This position is an LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Chicago, United States

Officer

LE-09

Chicago, United States

21-12-2020 at 23:59 UTC/GMT

The Consular Officer leads the consular services team under the direction of a Canada-based officer at the mission. The Consular Officer’s responsibilities will focus on both consular case management work and supervisory and program management work. Advice and guidance on case management matters is not readily and easily available from a Canada-based officer at the mission. The Consular Officer will have responsibility for supervision of other staff. The Consular Officer will undertake significant program management responsibilities, such as performance management, financial management, human resources management, and/or strategic planning.

Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

Education
A degree from an accredited university or college; OR an acceptable combination of four years of recent* relevant experience, education, and training related to the duties and specific areas of competence required by the position.

Language
Fluency in English (oral and written).

Experience
• Minimum five (5) years of experience providing case management services to a range of clients which may include work in areas such as consular services, passport/citizenship services, or social services; • Recent* experience in program administration as it relates to management services such as performance management, financial management, human resources management, and/or strategic planning; • Minimum two years’ recent* experience supervising two or more direct reports; • Experience dealing with highly sensitive and confidential client information. * Recent experience is defined as having been acquired within the last five (5) years.

Rated Requirements

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

Knowledge
• Knowledge of Global Affairs Canada’s consular mandate and objectives; • Knowledge of US and Canadian government organizations that may assist Canadian citizens with routine matters, during times of distress, or during a crisis or emergency situation.

Abilities/Competencies
Abilities: • Ability to manage staff and program operations; • Ability to communicate ideas effectively in English orally and in writing, in a way that is tailored to the audience to have a maximum impact as well as ensure understanding; • Ability to manage complex and/or sensitive cases in accordance with best practices; • Ability to analyze complex information and provide sound recommendations to senior management; • Ability to work independently and in a proactive and accountable manner; • Analyze and evaluate work processes, and to develop recommendations to improve program delivery consistency, efficiency and effectiveness; • Ability to cultivate a network of contacts and positive working relationships; and • Ability to handle sensitive and confidential information with tact and discretion. Personal Suitability: • Sound judgement; • Adaptability and flexibility; • Client service oriented; • Highly collaborative working style; • High degree of discretion, tact and professional integrity.

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
• A high degree of fluency in written and oral French; • Prior experience or training in the provision of consular services; • Experience working within a Government of Canada Office; • Experience working in a diplomatic/consular mission and/or an international organization.

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Normal hours of work for this position are in accordance with the Locally Engaged Staff (LES) regulations of 37.5 hours per week. The incumbent will be required to work overtime and travel on an as-needed basis.

Employees of the Consulate General of Canada in Chicago currently occupying an indeterminate or term position at the mission who meet all of the essential requirements stated below, and whose applications are received by the closing date. Please note that the Consulate General of Canada in Chicago does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor.

How to apply:
•Candidates are required to upload a cover letter and CV in English or French. Applications which do not include the requested documents or information in the CV or cover letter will be rejected. Any additional information must be included as part of these two attachments.
•Candidates who are unable to submit their application due to technical difficulties must report these to: LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to so will result in the application being rejected

Important Notes:
•Please do not use a tablet or cell phone to submit your application, as mobile browsers are not supported by our on-line portal.Candidates should only apply using a laptop or desktop computer.
•Only applications submitted in one of the official languages of Canada will be accepted (English or French).Candidates are entitled to participate in the recruitment process in the official language of their choice and to indicate their preferred official languagein their application.
•Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact informationis provided and updated as required.
•Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
•Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
•The Consulate General of Canada in Chicago, USA does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
•Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
•The results of this recruitment process may also be used to establish an eligibility list of qualified candidatesfor similar openings at the Consulate General of Canada in Chicago, USA which might arise in the 12 months following the completion of this recruitment process.
•Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture.
•Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination,as well as encouraging and supporting employees to learn and develop their skills and competencies.