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Job Ref:

Job Title:
Common Services Clerk

116,742 TRY gross per year plus benefits

Vacancy type:

Term Details:
This position is a Locally Engaged Staff (LES) position, subject to the Terms and Conditions of Employment for LES in Turkey.



Istanbul, Turkey

Closing date for applications:
06-05-2021 at 23:59 UTC+1 / GMT+1

Summary of position:
Under the direct supervision of the Common Service Officer the range of duties may include but not limited to:

• Operating the central telephone switchboard;
• Receiving and dispatching all mail/correspondence;
• Providing general information to visitors and answering general inquiries, including for the consular program;
• Controlling access to the Consulate General, ensures that the reception lobby is in good order, and upholds the security policy;
• Supporting ongoing program activities in the Common Service section;
• Undertaking research and preparation of documents;
• Performing administrative duties as required (e.g. data entry, filing, scanning, internet searches);
• Providing logistics support for official events and other mission activities;
• Communication, both verbal and written, should be excellent with good phone etiquette, and fluent English, and Turkish language skills.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• University degree or equivalent diploma from a recognized institution or an adequate combination of education and relevant* professional experience.

*Relevant experience is defined as a minimum of 1 year of recent* experience in a position with a client service focus. Experience working in an office environment. Experience working on a PC in a network environment, particularly preparing spreadsheet reports. Experience in providing client service direct to the general public.

• 1 year of recent* experience working in an office environment as a receptionist or administrative support;
• 6 months of recent* experience working with clients (internal or external);

* Recent experience defined as within the last five (5) years.

• Fluency in English, spoken, written and comprehension
• Fluency in Turkish, spoken, written and comprehension

You must provide evidence of your English language ability as follows:
• Proof of graduation from an English language medium high school, or
• Proof of graduation from an English language medium university, or
• Proof of at least one year of recent continuous work experience in an office where English was the principal language of work.**

** Recent is defined as being in the last five years.

Rated Requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge of Canada
• Knowledge of general office procedures and practices
• Knowledge of general administrative principles, including but not limited to filing, office organizational procedures, generally accepted meeting, email & phone etiquette, etc.

• Proficiency in the use of Microsoft Office applications (Outlook, Word, Excel);
• Ability to communicate effectively in English and Turkish;
• Ability to follow instructions and attention to detail;
• Ability to plan, prioritize and organize work flow;
• Ability to establish effective interpersonal relationships with colleagues and supervisors;
• Ability to maintain composure when dealing with unusual situations or difficult clients;

Competencies/Personal Suitability:
• Client focus
• Adaptability and flexibility
• Judgement and discretion
• Values and ethics - Serving through integrity and respect
• Interpretation from English to Turkish (and vice versa)
• Engagement - Working effectively with people, organizations, partners
• Excellence through results - Delivering through own work, relationships and responsibilities.

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Candidates must clearly demonstrate how they meet these factors in their cover letter.

• The ability to work in French at an intermediate level in reading, writing, listening, speaking.

• Experience with a diplomatic/consular entity or international organization;
• Work experience in Canada or in an organization with Canadian clients;
• Provide effective client service in person, by telephone, and electronically.

Organizational Needs:

Operational Requirements:
Must be able and willing to work directly with the public;
• Willingness and ability to undergo training;
• Annual leave may be restricted due to operational needs;
• Must be able to work overtime on short notice on occasion (compensated);
• Must be available for occasional duties outside normal working hours (i.e., evenings and weekends).
• Ability and willingness to travel, including internationally.
• Adhere to Canada’s Code on Values & Ethics

Condition(s) of Employment:
• Right to work and live legally in Turkey
• Able to obtain and retain an enhanced reliability clearance
• Before a job offer can be made, applicants must provide an address in Turkey to prove their residence in that country. This address in Turkey will be indicated on the job offer letter of the selected candidate.
• Any job offer is subject to receipt of satisfactory employment and character references and the ability to obtain and maintain an Enhanced Reliability security screening including:
o a criminal record check
o National ID, professional and educational certificates
o Credit history check
o Reference checks
• Please note that Reliability Status must be maintained throughout your employment at the Mission, as failure to do so may result in dismissal.
• Copies of educational qualifications will be required.

Area of selection:
This position is open to individuals who are legally authorized to work in Turkey, and to employees occupying an indeterminate or term position at the Embassy of Canada to Turkey in Ankara and the Consulate General of Canada in Istanbul, who meet all of the essential qualifications and whose applications are received on or by the closing date. Please note that the Consulate General of Canada in Istanbul does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to apply:
• Please follow the link and complete the online application form. Candidates are also required to upload a CV and a covering letter. Applications which do not include all of the requested documents or information will be rejected.
• Candidates must demonstrate concisely in their cover letter how they meet the essential and asset qualifications. It is recommended that candidates structure their cover letter based on the sections outlined in the Essential Qualifications and in the Asset Qualifications (where applicable) in order to best demonstrate how these are met.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.

Important Notes:
• Candidates are required to upload a cover letter and CV in English or French. Applications which do not include the requested documents or information in the CV or cover letter will be rejected. Any additional information must be included as part of these two attachments.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to so will result in the application being rejected.
• Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Candidates selected at the screening stage will be invited for further assessment. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.
• Reference checks will be sought for candidates that reach interview stage and may form part of the selection process.
• Please note that the Consulate General of Canada in Istanbul, Turkey does not sponsor work permits directly or indirectly.
• If candidates need any special assistance in terms of attending interviews or participating in the interview process then please let us know whilst making the application.
• Salaries at the Consulate General of Canada in Istanbul are established and revised based on a mid-local market employer‎ policy.
• ‎Gross salaries are paid to the employees who are in turn responsible to pay their income taxes to the Turkish Government at the end of the fiscal year.
• The Embassy of Canada in Ankara and the Consulate General in Istanbul do not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings at the Consulate General of Canada in Istanbul that could arise in the 12 months following the completion of this recruitment process.

Sorry, this vacancy is closed.

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