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Job Ref:

Job Title:
Program Support

ZAR218,304 gross per annum, plus 13th month bonus

Vacancy type:

Term Details:
This position is a Locally Engaged Staff (LES) position, subject to the Terms and Conditions of Employment for LES in South Africa.



Pretoria, South Africa

Closing date for applications:
31-07-2021 at 23:59 UTC+1 / GMT+1

Summary of position:
Provides clerical support services in support of the delivery of the Immigration, Refugees and Citizenship Canada (IRCC) program. This includes entering and validating information in departmental on-line systems; reviewing applications and documents; identifying shortcomings including incomplete applications, missing, or irregular information.
This may include providing routine information and assistance to internal and external clients to facilitate their compliance with requirements, or their understanding of application processes.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience, computer skills, and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications. Candidates who do not demonstrate that they meet each of these essential qualifications will not receive further consideration.

• A diploma* or certificate* from a recognized post secondary institution OR
• A national certificate (Matric) and at least 3 years of experience in each of the categories listed in the experience qualification below.
*NQF level 5 or above

• Fluency in English (oral & written)

• Minimum of 2 years’ experience working in an office environment in an administrative support capacity.
• Minimum of 2 years’ experience in liaising and working with clients (internal or external), partners or stakeholders.

Rated Requirements
The Rated Requirements relating to knowledge, abilities and competencies will be assessed using a variety of methods that may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and / or psychometric assessment.

• Knowledge of standard office procedures & practices such as maintaining records, files, lists, and databases, drafting correspondence, reports, letters and routine financial documents, etc.

• Ability to communicate clearly and convey information effectively orally and in writing.
• Ability to work under pressure and use initiative to plan, organize, and prioritize multiple tasks.
• Ability to effectively use Microsoft Office (Word, Excel, Outlook Mail), and web search engines.

• Client focus
• Dependability
• Teamwork or working effectively for others
• Focus on Quality and Details
• Initiative/taking action/being self-directed/working independently
• Adaptability and flexibility
• Values and Ethics, professional integrity

Asset Qualifications:
Preference may be given to candidates who have the following asset qualifications. If candidates meet the factors listed in the asset qualifications, they must also clearly demonstrate how they meet these factors in their covering letter and CV.
• Working knowledge of Canada’s Immigration and Refugee Protection Act & Regulations
• Proficiency in French (written and oral)

Organizational Needs:

Operational Requirements:
• Overtime may be required
• Ability to travel within Southern Africa
• Physical effort is required to sit for long periods when working on files
and performing keyboarding functions.
• Regular requirement to bend and lift to place/retrieve files or to assist clients with bio-data gathering (ex. placing client’s hand on screen for finger printing).
• The work requires sustained focus to apply quality control while reviewing documentation (applications, requests, legal documents, etc.) and conducting data entry.
• The work may be subject to fluctuating and conflicting priorities and unpredictable demands or issues.
• Application details and interactions with clients especially for refugee cases, may cause psychological distress.

Condition(s) of Employment:
• Applicants must be a South African citizen, holder of a valid South Africa permanent residence permit or a recognized dependant of a Canadian diplomat accredited to South Africa. (The High Commission of Canada does not sponsor work authorizations directly or indirectly).
• Able to obtain and maintain a Government of Canada Reliability Status Clearance, which includes a criminal and credit background check. The Reliability Status Clearance must be maintained throughout employment at the High Commission. Failure to do so may result in dismissal.
• Ability to meet the medical requirements as defined by the employer.
• Before an offer of employment can be made, candidates must provide a local address as proof of residence in the specific city, region or country so that if selected, it will appear on the offer letter.

Area of selection:
Open to individuals who meet all of the essential qualifications outlined below, and whose applications are received by the closing date. Applicants must be a South African citizen, holder of a valid South Africa permanent residence permit or a recognized dependant of a Canadian diplomat accredited to South Africa. Please note that the High Commission of Canada in Pretoria, South Africa does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to apply:
• Candidates are required to upload a cover letter and CV in English or French. Applications which do not include the requested documents or information in the CV or cover letter will be rejected. Any additional information must be included as part of these two attachments.
• Please do NOT include personal data in these documents (cover letter and CV) such as: age, date of birth, gender, marital status, family status, religion, a picture. Please only include information relevant to the vacancy as requested in the job poster.
• Candidates who are unable to submit their application due to technical difficulties must report these to prior to the closing date. Failure to so will result in the application being rejected.

Important notes:
• Candidates must apply using a laptop or desktop computer. Please do not use a tablet or cell phone to submit your application, as the on-line portal does not support mobile browsers.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. Candidates must provide accurate contact information and update as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks will be sought for candidates that reach interview stage, and may form part of the selection process.
• The High Commission of Canada in Pretoria does not reimburse any travel costs to and from interviews/exams, nor does it reimburse any relocation costs.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar term, indeterminate, part-time or full-time openings at the High Commission of Canada in Pretoria which might arise in the 12 months following the completion of this recruitment process.

Sorry, this vacancy is closed.

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