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Job Ref:

Job Title:
Consular Coordinator (Anticipatory)

PHP 713,798.00 per annum, plus bonuses and benefits, non-negotiable

Vacancy type:

Term Details:
Anticipatory Staffing (Specified term, acting, indeterminate employment, full-time). This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in the Philippines.



Embassy of Canada in Manila, Philippines

Closing date for applications:
25-10-2021 at 23:59 UTC+1 / GMT+1

Summary of position:
Under the general supervision of the Senior Consular Program Officer, provides consular assistance to Canadians; coordinates targeted outreach with key contacts; processes passports applications and citizenship documents for Canadian citizens abroad; performs financial and accounting services in support of consular, passport and citizenship services provided at the mission; and performs other duties as required.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and CV how they meet each of these essential qualifications.

• Bachelor’s degree from a recognized university or an acceptable combination of education, training, and work experience related to the duties and specific areas of competence required for the position

• Fluency in English and Tagalog (read, write and speak)

• Minimum of 2 year experience working in a client service delivery environment within the last 3 years; and either:
- Minimum of 2 year experience dealing with distress situations in the client service context; or,
- Minimum of 2 year experience in a relevant field of work, for example: consular services, social services, risk management, human rights.

• Minimum of 1 year experience with, interacting with, and/or knowledge of local government agencies, organizations, and offices relevant to the provision of consular services to Canadians (i.e., BI, NBI, PNP, DSWD, funeral homes, hospitals, etc.)

The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge of MS Office applications

• Ability to communicate effectively orally and written
• Provide advice to clients and maintain a high level of customer service
• Deal with difficult / upset clients effectively
• Multi-task while maintaining attention to detail and quality of work
• Plan, prioritize, and organize day-to-day tasks and deliverables
• Ability to follow predefined procedures and parameters and apply policies with judgement, discretion and tact
• Capacity to deal with the public on a daily basis in a fast-paced and pressured work environment
• Ability to explain what Consular Services are at the Embassy of Canada

• Effective interpersonal skills
• Sound judgment
• Professional integrity
• Tact and discretion
• Initiative
• Adaptability and flexibility
• Willingness to learn

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and CV.
• Working ability in French (read, write, and speak)
• Able to speak another Philippine language aside from Tagalog such as Visayan, etc.
• Experience working in the Consular Section of an Embassy
• Experience working in an Embassy or International Organization.

Organizational Needs:

Operational Requirements:

• Working hours are 37.5 hours per week, Monday to Friday
• Be able and committed to working additional hours as required, and on short notice, during evenings and weekends
• Willingness and ability to travel internationally and domestically, as required.

Condition(s) of Employment:
The successful candidate must:
• Obtain and maintain the required level of security clearance from the Government of Canada. This involves, among other things, criminal record checks, credit checks, and validation of qualifications.
• Meet medical requirements as defined by the employer and will be asked to undergo a medical evaluation by a physician.
• Have the ability to maintain a valid working authorization in the Philippines for the duration of the employment term. If applicable, proof of Visa is required.
• Must successfully pass the Passport Canada training course which allows for the delivery of the Passport Program within the probationary time (training will be provided).
• All new hires on or after the effective date of October 6, 2021 are required to be fully vaccinated as a condition of employment and to attest that they are fully vaccinated prior to their starting date unless accommodation measures are granted.

Area of selection:
Open to Philippine nationals and expatriates with work permit (or who are eligible for work permit), who are currently residing in the Philippines and who meet the essential qualifications. Please note that the Embassy of Canada in the Philippines does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
• Applications must be submitted through this website by 23:59H, 25 October 2021 (Manila Time)
• Only applications received through the aforementioned website before the closing date will be accepted.
• Applicants should send a résumé and cover letter, in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required. Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

• Please note that the Government of Canada does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.
• Applicants who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.
• Applicants are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language (English or French) in their application.
• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at during the application process.
• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the Embassy of Canada in the Philippines which may arise in the 12 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments. When you submit your application, you must specify at least one type of employment tenure for which you are interested in being considered (e.g., indeterminate only) so that we may create applicable eligibility lists.

Sorry, this vacancy is closed.

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