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Job Ref:

Job Title:
Consular Assistant


Vacancy type:

Term Details:
This position is a Locally Engaged Staff (LES) specified term position with a duration of at least 16 months (Dec 1 2021 to March 31 2023), subject to the Terms and Conditions of Employment for LES at the High Commission of Canada in New Zealand. It is possible that this position could be extended beyond March 31st, 2023 and could become an indeterminate position.



High Commission of Canada in New Zealand

Closing date for applications:
31-10-2021 at 23:59 UTC+1 / GMT+1

Summary of position:
The Consular Services program of the High Commission of Canada in New Zealand is responsible for the delivery of consular services to Canadians in New Zealand and some Pacific Island Countries in accordance with the Canadian Consular Services charter.

Under the supervision of the Senior Consular Officer, the Consular Assistant: processes passports and citizenship applications, assists in providing consular assistance to Canadians in distress, communicates with clients, liaises with local authorities and provides administrative support services and other duties as required.

Essential qualifications:
Essential Qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and résumé how they meet each of these essential qualifications.

• Successful completion of a bachelor’s level university degree from a recognized institution or an equivalent combination of education and work experience.

• Excellent communication skills both oral and written.
• Effective communication in French

• At least 3 years’ experience in an office environment liaising and working with clients, partners or stakeholders.

Rated Requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.

• Knowledge and proficiency in computer systems in a network environment, including but not limited to MS Office suite (Excel, Word, Outlook, power point), as well as data entry.

Competencies and Abilities:
• Effective interactive communication (both verbally and in writing) in English;
• Ability to provide advice to clients and maintain a high level of customer service;
• Ability to work collaboratively in a team;
• Ability to prioritize workload and multi-task effectively;
• Sound judgment;
• Adaptability and flexibility;
• Attention to detail/accuracy.

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and résumé.
• Fluency (both verbally and in writing) in French.
• Previous consular experience

Organizational Needs:

Operational Requirements:
• Working hours are 37.5 hours per week – Monday to Friday 8:30 to 16:30.
• Completion of the Passports for Foreign Operations course and written evaluation within six weeks of hire in order to obtain Passport Canada certification and deliver passport services.

Condition(s) of Employment:
Conditions of Employment (must be met):
• Only New Zealand citizens, permanent residents or those holding a valid visa permitting them to work indefinitely in New Zealand will be eligible to apply. The High Commission of Canada is unable to provide employment sponsorship.
• Able to obtain and retain a Government of Canada Reliability Status, which includes New Zealand police check, credit check, and validation of qualifications. The Reliability Status must be maintained throughout the employment period.

All new hires on or after the effective date of October 6, 2021 are required to be fully vaccinated as a condition of employment and to attest that they are fully vaccinated prior to their starting date unless accommodation measures are granted.

Area of selection:
This position is open to candidates who meet all of the conditions of employment and essential requirements stated below, and whose applications are received by the closing date and time. The Government of Canada strongly values diversity in the workplace. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to apply:
• Applications must be submitted by 23:59 (GMT+11) on Oct 31 2021, Wellington time through the following website.
• Only applications received through the aforementioned website before the deadline will be accepted.
• Applicants should send a résumé and covering letter in English or French which addresses each of the essential qualifications and any assets qualifications with specific and comprehensive information supporting each item.
• If you are not a New Zealand citizen or permanent resident, please include your work Visa attached to your résumé.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• We thank all applicants for their interest, but we will only contact those who pass the initial screening.

Other Information:
• Please note that the Government of Canada does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.

• Candidates who fail to confirm their attendance at our written exam and/or interview will be considered withdrawn from the process.

• Applicants are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language (English or French) in their application.

• If candidates need any special assistance in terms of attending exams or interviews, then please let us know at during the application process.

• This competitive staffing process may be used to create an eligibility list of qualified candidates for this position and/or similar positions with various tenures, including indeterminate and term at the High Commission of Canada in New Zealand, which may arise in the 12 months following the completion of this recruitment process. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the eligibility list may also be used for assignments or acting appointments. When you submit your application, you must specify at least one type of employment tenure for which you are interested in being considered (e.g., indeterminate only) so that we may create applicable eligibility lists.

Sorry, this vacancy is closed.

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