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Job Ref:

Job Title:
Events and Hospitality Manager

£46,559 gross per annum

Vacancy type:

Term Details:
This process will be used to create a list of eligible candidates for similar positions either indeterminate, term or emergency. This position is a Locally Engaged Staff (LES) position, subject to the Terms and Conditions of Employment for LES in London.



Canada House, Trafalgar Square, London, UK

Closing date for applications:
05-12-2021 at 23:59 UTC+1 / GMT+1

Summary of position:
A key member of the High Commission’s Operational Support Team, the Events and Hospitality Manager:
1. Oversees the planning, preparation and delivery of complex and high profile meetings and events along with the administrative and logistical activities related to the events programme at the High Commission of Canada (Canada House);
2. Supervises a team of 3:
a. Protocol and Events Coordinators (2 employees)
b. Events Operations Assistant (1 employee)
3. Provides advice and recommendations for overall Event Governance, the Event Approval Process and the Event Policy and Procedures;
4. Is a key member of the Events Working Group;
5. Stays abreast of industry technology and trends via research and networking, supports use of innovative event technologies;
6. Maintains all event statistics for strategic analysis of the Mission’s Events programme; and
7. Performs other duties as required.

This officer-level position works under the general direction of the Director of Operations and is fairly autonomous. The incumbent works with all sections and is required to interact with people at all levels. The ideal candidate is professional, diplomatic, organised and a people person.

Essential qualifications:
Candidates will initially be screened against the Essential Qualifications relating to education, experience and language. Candidates must clearly demonstrate in their cover letter and Curriculum Vitae (CV) how they meet each of these essential qualifications. Only candidates who meet all the Essential Requirements will proceed to the next stage of the process.

• at least three (3) years of experience in hospitality management or event management with a responsibility for customer service.
• at least one (1) year of experience supervising staff, including allocation of work, training and performance management

• Professional level of written and spoken English

*fluency will be assessed by a variety of means including written assessment and interview.

Rated Requirements:
The Rated Requirements relating to knowledge, abilities and competencies will also be assessed. Methods of assessment may include, but are not limited to, a written or online examination, an oral interview, role-play, practical tests, presentations, psychometric assessment and/or reference checks.
• Judgement / professional integrity (values & ethics)
• Client service
• Excellent planning and organisational skills including ability to prioritise and work to deadlines
• Attention to detail
• Strong people management and leadership skills
• Excellent interpersonal skills and the ability to communicate and relate well with pople from a variety of backgrounds (both verbal and written)
• Teamwork and cooperation
• Discretion
• Ability to ensure legal, health and safety obligations are adhered to

Asset Qualifications:
The High Commission has the right to further screen on Asset Qualifications and as such, preference may be given to candidates who have the following asset qualifications. Candidates should also clearly demonstrate in their cover letter if they meet these factors.
• University degree from a recognised institution
• Degree/diploma/certificate related to Hospitality, Event Management, Tourism or other relevant specialisation
• Ability to work in French
• Experience working in a diplomatic mission or other international organisation

Organizational Needs:

Operational Requirements:
• Must be able to work overtime on short notice on occasion;
• Must be available for occasional duties outside normal working hours (i.e., evenings and weekends);
• Ability to work flexible hours on occasion

Condition(s) of Employment:
• Les heures de travail seront de 37,5 heures par semaine, travaillées du lundi au vendredi à une heure fixée par le superviseur.
• Toute offre d'emploi est soumise à la réception de références d'emploi et de caractère satisfaisantes et à la capacité de maintenir une cote de sécurité de fiabilité approfondie (y compris un casier judiciaire et une vérification de crédit).
• Des copies des certificats et diplômes d’éducation seront exigées à l'étape de l'entrevue du processus.
• Toutes les personnes nouvellement embauchées à compter du 6 octobre 2021 doivent être entièrement vaccinées contre la COVID-19 et attester qu’elles sont pleinement vaccinées contre la COVID-19 avant leur date d’entrée en fonction, à moins que des mesures d’adaptation ne leur soient accordées.

Area of selection:
Open to applicants who are legal residents or citizens of the United Kingdom, who hold current documentation allowing them to work in the UK without restriction, who meet all of the essential requirements stated and whose applications are received by the closing date. Candidates holding documentation/visas not renewable in the UK such as the Youth Mobility Visa will not be eligible to apply for this position. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Important Notes:
How to apply:
• Please follow the link and complete the online application form.
• Candidates are also required to upload a cover letter and CV in English or French.
• Applications which do not include all of the requested documents or information will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to: prior to the closing date. Failure to do so will result in the application being rejected.

Important notes:
• The High Commission of Canada in London, UK does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• The High Commission of Canada does not sponsor work permit applications on behalf of candidates.
• Please do not use a tablet or cell phone to submit your application; mobile browsers are not supported by our on-line portal. Candidates should only apply using a laptop or desktop computer.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this vacancy should include an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates that reach the interview stage and will form part of the selection process.
• The results of this recruitment process may also be used to establish an eligibility list of qualified candidates for similar openings at the High Commission of Canada in London, which might arise in the 12 months following the completion of this recruitment process, with various tenures, including indeterminate or term.
• Applications from Canadian citizens - it is important to note, The High Commission of Canada is obliged, as the employer, to deduct at source Canadian Income Tax (IT), Canada Pension Plan (CPP) and Employment Insurance (EI) for locally engaged employees who are Canadian citizens. Canadian citizens who therefore choose to undertake employment with the High Commission will be subject to pay Canadian taxes on their salaries earnt until such time as the employee provides the necessary Residency Determination Waivers from the Canadian Revenue Agency (CRA). Further information will be provided to successful candidates.
• The High Commission of Canada is committed to building a diverse workforce.
• The High Commission of Canada is committed to conducting inclusive, barrier-free selection processes.
• Candidates requiring any special assistance in attending exams or interviews are requested to inform us.
• If you have any questions at any stage of the recruitment process, please send an email to:

Sorry, this vacancy is closed.

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