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Job Ref:

Job Title:
Locally Engaged Information Technology Professional (LEITP) (Anticipatory)

Starting Annual Gross Salary: RMB 215,174 (before tax and employee social insurance contributions; employer social insurance contributions are paid on top of the gross salary; salary is non-negotiable)

Vacancy type:

Term Details:
** This anticipatory staffing process will be used to create a pool of qualified candidates for this position and similar positions at the same level with various tenures, including indeterminate and term with the Consulate General of Canada in Shanghai. If the selected candidate is already an active Locally-Engaged Staff (LES) employee, the pool may also be used for assignments.




Closing date for applications:
18-02-2022 at 23:59 UTC+1 / GMT+1

Summary of position:
The Consulate General of Canada in Shanghai seeks an innovative, energetic, and reliable team player to provide Information and Communication Technology (ICT) support to the mission’s Common Service Section.

The incumbent will need to be intelligent, articulate and a hard-working individual with a high energy level and outstanding interpersonal skills. The successful candidate will be highly collaborative and detail-oriented professional who take active roles in both day-to-day functions as well as within a team.

Under the supervision of Global Affairs Canada, the incumbent will perform the below key responsibilities:
• Identify, resolve, and document Information and Communication Technology (ICT) incidents reported by mission clients;
• Provide technical and procedural guidance on the use of LAN and associated ICT equipment;
• Provide one-on-one ICT coaching to mission clients as required/requested;
• Document resolutions of common or recurring ICT incidents for mission clients and share information with ICT support community;
• Monitor the mission’s ICT ticketing system and mission’s ICT mailbox on a day-to-day basis to action ICT incidents;
• Setup, support, and disassemble temporary ICT equipment required by sections or programs in/out of the mission;
• Identify, analyze, and document problems encountered on the ICT infrastructure;
• Coordinate and facilitate assistance from outside service technicians (3rd party support) as required;
• Provide technical and procedural guidance on the use of Audio/Video conferencing and associated equipment;
• Keep abreast of ICT developments within and outside of Global Affairs Canada and if appropriate, recommend use at the mission for added efficiencies and cost savings;
• Provide mission staff advice and guidance regarding cloud applications such as Microsoft 365.

Essential qualifications:
** Update: please note that essential qualifications requirements have been updated.

• Graduation from a college or university with a specialization in computer science or related discipline.

• Working ability in English (speaking/listening at Intermediate to advanced level; reading/writing at intermediate)
• Proficiency in Mandarin (reading, writing, listening, speaking)

• Experience in providing direct Information and Communication Technology support and coaching to users by e-mail, video/telephone conference, Microsoft Remote Assistance and in person, within a Service Desk environment, supporting Microsoft Windows products and devices;
• Experience in supporting a Local Area Network (LAN) and its components;
• Experience in supporting and managing standard end-user computing devices, such as Microsoft Windows-based desktops and laptops, as well as smartphones (Android and/or iOS);
• Experience in supporting Microsoft 365 collaboration tools like: Teams and SharePoint.

• Knowledge of industry standard Information and Communications Technology (ICT) elements such as: user interfaces, devices, connectivity options, and collaboration tools;
• Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information and Communications Technology devices and infrastructure;
• Knowledge of the capabilities and functionality of the Microsoft 365 suite of applications such as Teams, OneDrive, and SharePoint and how they support collaboration.

Personal suitability:
• Client Focus
• Initiative
• Communication
• Teamwork
• Analytical Thinking
• Continuous Learning

Asset Qualifications:
• Ability to communicate in French

• Experience working in an international environment such as an Embassy, International Organization or Multi-National Company;
• Tracking and escalating service issues using a problem tracking system such as BMC Remedy.

• Certification in Microsoft 365, Office 365, Teams, SharePoint, etc;
• IT Service Management Certification such as ITIL.

Organizational Needs:

Operational Requirements:
• Ability to work overtime;
• Annual leave may be restricted due to operational needs;
• Undergo training as required;
• As a member of the Canadian diplomatic presence abroad, requirement to adhere to Canada’s Code on Values and Ethics;
• Hours of Work: 37.5 hours per week, 5 days a week.

Condition(s) of Employment:
• The hiring or appointment of the successful candidate will be subject to obtaining Reliability Status (RS) through the Management and Security section of the Embassy. Please note that RS must be maintained throughout your employment at the Embassy, as failure to do so may result in dismissal.
• Ability to obtain and maintain a valid working authorization in China. Per Chinese regulations, the Embassy / Consulates can only facilitate working visas for Canadian citizens.
• All new hires on or after the effective date of October 6, 2021 are required to be fully vaccinated* as a condition of employment and to attest that they are fully vaccinated prior to their starting date unless accommodation measures are granted.

*You are considered fully vaccinated 14 days after you meet one of the following requirements:
o Meet the definition of fully vaccinated in the country in which you currently reside or Canada
o Received three doses of any Health Canada authorized vaccines or non-Health Canada authorized vaccines
o Received one additional dose of an mRNA vaccine at least 28 days after a complete or incomplete series of a non-Health Canada authorized vaccine

Area of selection:
This position is open to external candidates residing in China at the time of employment and employees occupying an indeterminate or term position in China Missions who meet all of the essential qualifications and whose applications are received by the closing date. Short-listed candidates should be able to participate in tests and/or interviews in Shanghai at own expense. The successful candidate will be required to relocate to Shanghai at own expense.

Important Notes:
Candidates must apply using our online application. Applications submitted by email will not be accepted.

We are seeking high quality written applications to establish a shortlist for further testing. Your application must include an Application Letter and your Curriculum Vitae (CV) in either English or French.

Your Application Letter must clearly demonstrate how and why you meet the mandatory requirements as listed above under the Area of Selection, Education, Language, Experience, Abilities/skills and Personal suitability factors.

Incomplete applications will not be considered.

We thank all applicants for their interest. Please ensure that you provide contact information (e-mail, phone, mobile, etc.) so that we can easily contact you.

If you have any questions, please send email to
Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture.

The Government of Canada is committed to building a skilled, diverse workforce. We welcome applicants from all backgrounds irrespective of race, color, religion, gender, disability, age or sexual orientation.

The Government of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise us in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

For more information about this position please open the following documents:

Sorry, this vacancy is closed.

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